phone HOTLINE

+49 (0) 5341 / 2235-444

Customer Service Center

Repairing is our passion

If you buy security from a pro, then you can expect professional service.

You can contact our service:
Via phone: +49 (0) 5341 - 2235 - 444
Via eMail: derkundendienst[@]funktel-.-com

For decades customers from various industries have appreciated the reliability and operating safety of personal emergency signal systems manufactured by funktel GmbH.

This trust can be largely attributed to our multiple-stage service concept, which provides security in your on-premises installation as well as the long-term and economical operation of your hardware and software - certified on the basis of DIN EN ISO 9001:2015.

If you decide on an emergency signal system from Funktel, you can also rely on the strengths in our customer service that have made us the market leader: Long-term investment security, personal, competent service, long-lasting hardware and individual adaptation to your current and future requirements.

Our service helps you quickly for what you need - on location as well. 

We provide first aid via a central service number when you need help with a problem quickly (for an operating error, for example) and a direct connection to the service partner closest to you. Our closely woven, full-coverage network of service technicians who are on call 24 hours a day throughout Germany can also deliver optimal technical help directly to you on location. Providing a competent analysis of the situation and troubleshooting is our way to get rid of any specific problem you may have as cost-effectively as possible.

We know how!

No one knows our equipment as well as we do. As the manufacturer, we are able to guarantee the long-term supply of original parts and components even for older equipment generations and customized products. Thanks to direct contact to development and production, our Service Center is equipped with state-of-the-art technology. 

Link to Climate Protection from Customer Service

 

Time is Money - Our customer service: 

 

The repair of terminal equipment on behalf of the customer is normally guaranteed within five working days. Thanks to our repair management software, repairs are directly process-integrated. This ensures a high degree of efficiency for you as the user.
Of course, we offer a warranty on the repair of all devices.

 

We believe: Service has to make sense economically.

 

Reliability is security: For the repair of our mobile end devices we normally charge you a fixed repair flat rate - in the case of larger systems in particular, this creates a calculable value for controlling the operating costs. The repair of permanently installed components and emergency call centres is charged on a time and material basis.

 

Better after the repair than before the malfunction? Totally possible!

 

Up-to- date changes in the production of new equipment are fed directly into the Service Department. If a product goes through our servicing process, the latest software and hardware versions are automatically incorporated- wherever possible.
We ensure that our service staff is well trained and takes part regularly in advanced training courses so that your equipment is always reliably and professionally serviced. Additional special tests, e.g. routine tests for equipment with explosion protection, guarantee the highest standards of protection and operating safety for repaired equipment as well.

Services & Services

We repair many other products! If you don't see your device listed here, please contact us!
We are happy to accept any new repair queries.
Your advantage: One partner for all repairs. Ask us! No matter which electronic device is involved. Whether it's a smartphone, tablet, monitor, printer or coffee machine, talk to us.

Repair of DECT mobile devices

FC11

funktel FC11 Serie

D11

Funktel D11 Serie

FC4

Funktel FC4

FC4S

Funktel FC4S

FC4Ex

Funktel FC4Ex

FC4S Ex

Funktel FC4S Ex

FC4 Medical

Funktel FC4 Medical

D4

Funktel D4

FC1

Funktel FC1

FC1S

Funktel FC1S

FC1Ex

Funktel FC1Ex

FC1S Ex

Funktel FC1S Ex

MM588

Funktel MM588

MM780 Ex

Funktel MM780 Ex

Avaya

D3

AVAYA D3

IH4

AVAYA IH4

3701

AVAYA 3701

3711

AVAYA 3711

DH-3 3720

AVAYA DH-3 3720

DH-4 3725

AVAYA DH-4 3725

Astra

610d / 612d

Aastra / Mitel 610d / 612d

620d / 622d

Aastra / Mitel / 620d / 622d

OP24

DeTeWe / Aastra / Mitel OP24

OP26

DeTeWe / Aastra / Mitel OP26

OP27

DeTeWe / Aastra / Mitel OP27

OP28

DeTeWe / Aastra / Mitel OP28

Siemens

SL2

Siemens Unify SL2

SL3

Siemens Unify SL3

SL4

Siemens Unify SL4

SL5

Siemens Unify SL5

M2

Siemens Unify M2 professional

M3

Siemens Unify M3 Openstage

WL3

Siemens Unify WL3

Alcatel

Mobile 200

Alcatel Mobile 200

Mobile 300

Alcatel Mobile 300

Mobile 400

Alcatel Mobile 400

Mobile 500

Alcatel Mobile 500

Mobile 8232

Alcatel Mobile 8232

Mobile 8242

Alcatel Mobile 8242

Repair of TETRA mobile devices

FT5

Funktel FT5 Serie

FT4

Funktel FT4

FT4S

Funktel FT4S

FT4Ex

Funktel FT4Ex

FT4S Ex

Funktel FT4S Ex

Repair of handheld radio devices

MTK451S

Bosch / Funktel MTK451S Serie

MTK451

Bosch / Funktel MTK451 Serie

MT451

Bosch / Funktel MT451 Serie

MR380

Bosch / Funktel MR380 Serie

MR226

Bosch / Funktel MR226 Serie

MR451

Bosch / Funktel MR451 Serie

Repair of GSM emergency call devices

gsm S Ex

Funktel gsm S Ex Serie

gms S

Funktel gsm S Serie

Repair of DECT Basestation

RM588 / RM603

Bosch / Tenovis / AVAYA / Funktel RM588 / RM603

RM627

Bosch / Tenovis / AVAYA / Funktel RM627

RM637

Bosch / Tenovis / AVAYA / Funktel RM637

Repair of desk phones

6773

DeTeWe / Aastra 6773

6773 IP

DeTeWe / Aastra 6773 IP

6775

DeTeWe / Aastra 6775

6775 IP

DeTeWe / Aastra 6775 IP

CS410

elmeg CS410

S530

elmeg S530

S560

elmeg S560

Repair of Hospital Multimedia devices

BEWATEC 8,5"

BEWATEC 8,5" Multimedia TV

Repair of stationary units

central engineering

central engineering

PBX

Telephone systems

battery chargers

battery chargers

Component level repair

Component level repair

Many other products are repaired by us. Please contact us if you miss your device here. We look forward to every new repair.
Your advantage: One partner for all repairs. Ask us! No matter which electronic device is involved. Whether it's a smartphone, tablet, monitor, printer or coffee machine, talk to us.

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